Any complaint I receive I will own and resolve to satisfaction, be it from an external client, or, an internal one.
My success is contingent upon the success of everyone else within the company. When another succeeds, I succeed. When they falter, I falter.
From the first smile on the phone to the beginning of my clients’ next trip, my clients will know to expect the exceptional from me.
I will strive to improve myself in all matters and recognize exceptional services whenever I see it.
I will celebrate the joys and success of my family, my team, and my clients, and, recognize exceptional service wherever I see it.
Clients for Life
My clients have no shortage of options, but they shall see in me my commitment to be with them for life.
Ethics in Travel
I will operate in an ethical manner.
A problem presented to me has a solution, and I will endeavor to find that solution.
I am a professional, and will conduct myself as one at all times.
Each day I will endeavor to leave more kindness in the world than present the day before.