Travel Beyond Your Expectations
(+632) 810-0079 | travel@casto.com.ph

Back Office Services

Home Fulfillment Center Back Office Services

ARC Processing

Our experienced agents process Air Tickets, Voids, Refunds & Exchanges and reconcile & submit, the Travel Agency Sales Report to ARC, utilizing ARC’s interactive tool, IAR.

Commission Tracking

The home agency electronically sends commission checks received to our Fulfillment Center Team who enters and posts these to generate dunning notices for various vendors. A Commissions Received report is submitted to the home agency.

Credit Card Reconciliation

Our Fulfillment Center accounting team pulls the data directly from the Credit Card Vendor’s site, reconciles these with the home agency’s accounting system and submits a Reconciliation Report to the home agency’s client account.

Data Entry

Our Data Encoders specializing in travel industry related data (e.g. Hotels, Cars, Cruises & Tours), key in data into the home agency’s database using predefined formats and applications.

Reports Data Editing

To ensure accuracy in the data being reported to client accounts, our Fulfillment Center Edits team reviews and edits reporting information (e.g. Name Field Remarks, FS/LS & UDIDs) in the home agency’s database.

General Accounting Support

Our Fulfillment Center accounting personnel provide A/R, A/P, G/L and reporting support as requested. They work closely with the home agency’s accounting staff to ensure that services to their client accounts and agents, are rendered seamlessly

Specialized Services

We will work with the home agency to build a team specific to their Accounting needs.

To learn more about our Fulfillment Services, call (+632) 893-5501