Travel Beyond Your Expectations
(+632) 810-0079 | travel@casto.com.ph

Mid Office Services

Home Fulfillment Center Mid Office Services

  • TICKETING FULFILLMENT

Fulfillment Center (FC) Agents process, ticket and invoice, completed air reservations under the home agency’s name, ARC number and ticketing pseudo.

  •   CLIENT PROFILES, TICKETS ON FILE,
      HOTEL RATES LOAD

Client profile information, unused tickets and hotel rates are updated into the home agency’s GDS and Online Booking Systems.

  •  QUEUE MONITORING

Specific GDS queues (e.g. rejected PNRs, airline schedule changes, flight re-accommodations, special requests and etc.) are regularly checked and contents are processed following the guidelines as defined by the client.

  •   ACCOUNT MANAGEMENT SUPPORT

Manage client relationships, conduct account reviews and generate reports on behalf of the home agency

To learn more about our Fulfillment Services, call (+632) 893-5501