- TICKETING FULFILLMENT
Fulfillment Center (FC) Agents process, ticket and invoice, completed air reservations under the home agency’s name, ARC number and ticketing pseudo.
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CLIENT PROFILES, TICKETS ON FILE,
HOTEL RATES LOAD
Client profile information, unused tickets and hotel rates are updated into the home agency’s GDS and Online Booking Systems.
- QUEUE MONITORING
Specific GDS queues (e.g. rejected PNRs, airline schedule changes, flight re-accommodations, special requests and etc.) are regularly checked and contents are processed following the guidelines as defined by the client.
- ACCOUNT MANAGEMENT SUPPORT
Manage client relationships, conduct account reviews and generate reports on behalf of the home agency