Fulfillment Center (FC) Agents process, ticket and invoice, completed air reservations under the home agency’s name, ARC number and ticketing pseudo.
CLIENT PROFILES, TICKETS ON FILE, HOTEL RATES LOAD
Client profile information, unused tickets and hotel rates are updated into the home agency’s GDS and Online Booking Systems.
QUEUE MONITORING
Specific GDS queues (e.g. rejected PNRs, airline schedule changes, flight re-accommodations, special requests and etc.) are regularly checked and contents are processed following the guidelines as defined by the client.
ACCOUNT MANAGEMENT SUPPORT
Manage client relationships, conduct account reviews and generate reports on behalf of the home agency
To learn more about our Fulfillment Services, call (+632) 893-5501
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