UPDATED HANDLING GUIDELINES ON PAL CANCELLED FLIGHTS TO/FROM MAINLAND CHINA, HONG KONG AND MACAU

The following are the Handling Guidelines for passengers holding tickets with cancelled flights to and from Xiamen, Jinjiang, Guangzhou (Canton), Shanghai, Beijing, Hong kong and Macau for travel until 28 March 2020, and shall be valid for request on or before 28 March 2020:

  1. Rebooking and rerouting allowed for travel until 30 June 2020 with waiver of penalty. Must follow ticket validity and book on the same booking class, otherwise, collect difference in fare/tax/surcharge if applicable. Seats are subject to availability.

    For partially used tickets, no fare difference will be collected if booked on the same booking class even if exceeding ticket validity. Otherwise, collect fare difference in fare/tax/surcharge if applicable. Seats are subject to availability.

    The waiver of penalties for rebooking and rerouting to a new flight will only be allowed once for travel until 30 June 2020.

  2. For passengers holding tickets on PR or OAL cancelled flights to/from Xiamen, Jinjiang, Guangzhou (Canton), Shanghai, Beijing, Hongkong, Macau and Taipei with separate tickets on PR domestic sector, please be advised that we are also waiving penalties for rebooking (collect applicable fare/tax diff and NUF) and refund of the PR domestic sector, provided passenger will show proof of OAL ticket.

  3. Refund the cost of tickets with penalties waived. Ticketing Service Charge remain non-refundable. For partially used tickets, refund the value of the unused portion.

    Example 1: MNL
    HKG PR 300 H H 20MAY 0755 HXTHK 25
    MNL PR 313 H H 27MAY 0805 HXTHK 25

    USD 561.00 20MAY20MNL PR HKG280.50PR MNL280.50NUC
    561.00END ROE1.000000

    MNL to HKG flown or used, remaining coupon HKG to MNL coupon value 280.50 NUC
    Amount to be refunded USD281 rounding, follow rounding off rule.

    Example 2: SHA
    MNL PR 337 K K 20MAY 1600 KFCN 20JUN 25
    SHA PR 336 X X25MAY 1050 XFCN 20JUN 25

    CNY 2560 20MAY20SHA PR MNL178.20PR SHA188.98NUC
    367.18END ROE6.958176

    SHA to MNL used or flown, remaining coupon MNL to SHA coupon value 188.98
    NUC188.98 multiplied by ROE6.958176= CNY1,314.95
    Amount to be refunded CNY1,320.

    Annotate in the endorsement box/Restriction field of the new ticket “Rebkng/Refund or Reroute (as applicable) NCOV”

  4. Electronic Miscellaneous Documents (EMD) that are issued for ancillaries such as CESS, FESS and prepaid baggage may be refunded, rebooked / re-associated to the passenger’s new PR-operated flight / flight date.

PAL EXTENDS CANCELLATION OF CHINA/HONGKONG/MACAU FLIGHTS TO MARCH 28, 2020

Dear All,

Philippine Airlines has extended until March 28, 2020 the cancellation of flights between Manila and the following points in greater China: BEIJING, HONG KONG, GUANGZHOU, SHANGHAI, XIAMEN, QUANZHOU (JINJIANG) and MACAU.

We are compelled to cancel these flights until March 28 in view of the continuing travel restrictions imposed by the Philippine Government as a public health and safety measure, related to the novel coronavirus situation. The travel restrictions:

-ban the entry into the Philippines of any persons, except Filipino citizens and holders of Permanent Resident Visa issued by the Philippine Government, who come directly from mainland China and its Special Administrative Regions (SARs), or who had been to China and its SARs within 14 days prior to their arrival in the Philippines.
-ban Filipinos from traveling to mainland China and its SARs.

Our Filipino flight and cabin crew members are likewise included in this ban, and thus we are unable to operate these flights.

As there is no definite end date to the travel ban and thus no certainty that we may resume flying after March 28, we are unable to carry out automatic flight re-accommodations for passengers of cancelled flights.

Once the travel ban is lifted and we reinstate our flights to and from mainland China, Hong Kong and Macau, you may rebook, reroute, or refund your ticket within your ticket’s validity period, with rebooking, rerouting or refund serve fees waived.

FOR TICKETS PURCHASED THROUGH TRAVEL AGENCIES: You may contact your travel agent for refunding or rebooking. FOR TICKETS PURCHASED THROUGH THE PAL WEBSITE, PAL CONTACT CENTER AND PAL TICKET OFFICES: You may contact our hotline (+632) 8855-8888 for refund and rebooking.

We seek the cooperation and understanding of our passengers whose travel plans will be affected.


Thank you for your kind understanding.



The following are the Guidelines valid for request on or before 29 February 2020:

1. Rebooking and rerouting allowed for travel until 30 June 2020 with waiver of penalty. Mustfollow ticket validity and book on the same booking class,otherwise,collectdifference infare/tax/surchargeif applicable. Seats are subject to availability.

2. Refund the cost of tickets with penalties waived.For partially used tickets, refund the value of the unused portion.
Example 1:
MNL
HKG PR 300 H H 20MAY 0755 HXTHK 25
MNL PR 313 H H 27MAY 0805 HXTHK 25

USD 561.00 20MAY20MNL PR HKG280.50PR
MNL280.50NUC561.00END ROE1.000000

MNL to HKG flown or used, remaining coupon HKG to MNL
coupon value 280.50NUCAmount to be refunded
USD281rounding, follow roundingoff rule.

Example 2:
SHA
MNL PR 337 K K 20MAY 1600 KFCN 20JUN 25
SHA PR 336 X X 25MAY 1050 XFCN 20JUN 25

CNY 2560 20MAY20SHA PR MNL178.20PR SHA188.98NUC
367.18END ROE6.958176

SHA to MNL used or flown, remaining coupon MNL to SHA
coupon value 188.98
NUC188.98 multiplied by ROE6.958176= CNY1,314.95
Amount to be refunded CNY1,320.

Annotate in the endorsement box/Restriction field of the new ticket “Rebkng/Refund or Reroute (as applicable) NCOV”

3. Electronic Miscellaneous Documents (EMD) that are issued for ancillaries such as CESS, FESS and prepaid baggage may be refunded, rebooked / re-associated to the passenger’s new PR-operated flight / flight date.

Cathay Pacific Advisory 3 – Taal Eruption

13 January 2020
(Updated 7:20 P.M)

ADVISORY

Due to the Taal Volcano eruption and airport closure, flights to and from Manila have been affected.

Passengers with Hong Kong as final destination and those with confirmed onward bookings will be accepted for check-in today. Please check your updated itinerary through Manage Booking in the Cathay Pacific website.

Please refer to below updated flight schedule. Complete details on bit.ly/cathayflightstatus

Flight Number Route Scheduled ETD Updated ETD
CX930 MNLHKG 12:25 13-Jan 20:25 13-Jan
CX918 MNLHKG 17:45 13-Jan 22:15 13-Jan
CX902 MNLHKG 19:45 13-Jan 00:20 14-Jan
CX934 MNLHKG 20:35 13-Jan 02:15 14-Jan
Flight Number Route Scheduled ETD Updated ETD
CX901 HKGMNL 9:00 13-Jan 16:00 13-Jan
CX919 HKGMNL 14:20 13-Jan 18:00 13-Jan
CX903 HKGMNL 16:15 13-Jan 20:00 13-Jan
CX935 HKGMNL 17:10 13-Jan 22:00 13-Jan
CX913 HKGMNL 20:15 13-Jan 00:40 13-Jan
CX939 HKGMNL 21:50 13-Jan 03:35 13-Jan

For rebooking and other inquiries, please contact our Global Contact Centre:

24/7 Toll-free Hotline:
PLDT/Smart: 1 800 1110 2720
Globe: 1 800 8909 4024
E-mail:mnl#ds@cathaypacific.com

Rebooking and rerouting charges for Cathay Pacific and Cathay Dragon tickets issued worldwide on/before 13 January 2020, with confirmed bookings -arriving or departing from Manila -on 12 to 14 January 2020 will be waived.

Please check our website before proceeding to the airport to get the latest flight status:
Website:bit.ly/cathayflightstatus