Dear All,

Philippine Airlines has extended until March 28, 2020 the cancellation of flights between Manila and the following points in greater China: BEIJING, HONG KONG, GUANGZHOU, SHANGHAI, XIAMEN, QUANZHOU (JINJIANG) and MACAU.

We are compelled to cancel these flights until March 28 in view of the continuing travel restrictions imposed by the Philippine Government as a public health and safety measure, related to the novel coronavirus situation. The travel restrictions:

-ban the entry into the Philippines of any persons, except Filipino citizens and holders of Permanent Resident Visa issued by the Philippine Government, who come directly from mainland China and its Special Administrative Regions (SARs), or who had been to China and its SARs within 14 days prior to their arrival in the Philippines.
-ban Filipinos from traveling to mainland China and its SARs.

Our Filipino flight and cabin crew members are likewise included in this ban, and thus we are unable to operate these flights.

As there is no definite end date to the travel ban and thus no certainty that we may resume flying after March 28, we are unable to carry out automatic flight re-accommodations for passengers of cancelled flights.

Once the travel ban is lifted and we reinstate our flights to and from mainland China, Hong Kong and Macau, you may rebook, reroute, or refund your ticket within your ticket’s validity period, with rebooking, rerouting or refund serve fees waived.

FOR TICKETS PURCHASED THROUGH TRAVEL AGENCIES: You may contact your travel agent for refunding or rebooking. FOR TICKETS PURCHASED THROUGH THE PAL WEBSITE, PAL CONTACT CENTER AND PAL TICKET OFFICES: You may contact our hotline (+632) 8855-8888 for refund and rebooking.

We seek the cooperation and understanding of our passengers whose travel plans will be affected.

Thank you for your kind understanding.

The following are the Guidelines valid for request on or before 29 February 2020:

1. Rebooking and rerouting allowed for travel until 30 June 2020 with waiver of penalty. Mustfollow ticket validity and book on the same booking class,otherwise,collectdifference infare/tax/surchargeif applicable. Seats are subject to availability.

2. Refund the cost of tickets with penalties waived.For partially used tickets, refund the value of the unused portion.
Example 1:
HKG PR 300 H H 20MAY 0755 HXTHK 25
MNL PR 313 H H 27MAY 0805 HXTHK 25

USD 561.00 20MAY20MNL PR HKG280.50PR
MNL280.50NUC561.00END ROE1.000000

MNL to HKG flown or used, remaining coupon HKG to MNL
coupon value 280.50NUCAmount to be refunded
USD281rounding, follow roundingoff rule.

Example 2:
MNL PR 337 K K 20MAY 1600 KFCN 20JUN 25
SHA PR 336 X X 25MAY 1050 XFCN 20JUN 25

CNY 2560 20MAY20SHA PR MNL178.20PR SHA188.98NUC
367.18END ROE6.958176

SHA to MNL used or flown, remaining coupon MNL to SHA
coupon value 188.98
NUC188.98 multiplied by ROE6.958176= CNY1,314.95
Amount to be refunded CNY1,320.

Annotate in the endorsement box/Restriction field of the new ticket “Rebkng/Refund or Reroute (as applicable) NCOV”

3. Electronic Miscellaneous Documents (EMD) that are issued for ancillaries such as CESS, FESS and prepaid baggage may be refunded, rebooked / re-associated to the passenger’s new PR-operated flight / flight date.