UPDATED HANDLING GUIDELINES ON PAL CANCELLED FLIGHTS TO/FROM MAINLAND CHINA, HONG KONG AND MACAU

The following are the Handling Guidelines for passengers holding tickets with cancelled flights to and from Xiamen, Jinjiang, Guangzhou (Canton), Shanghai, Beijing, Hong kong and Macau for travel until 28 March 2020, and shall be valid for request on or before 28 March 2020:

  1. Rebooking and rerouting allowed for travel until 30 June 2020 with waiver of penalty. Must follow ticket validity and book on the same booking class, otherwise, collect difference in fare/tax/surcharge if applicable. Seats are subject to availability.

    For partially used tickets, no fare difference will be collected if booked on the same booking class even if exceeding ticket validity. Otherwise, collect fare difference in fare/tax/surcharge if applicable. Seats are subject to availability.

    The waiver of penalties for rebooking and rerouting to a new flight will only be allowed once for travel until 30 June 2020.

  2. For passengers holding tickets on PR or OAL cancelled flights to/from Xiamen, Jinjiang, Guangzhou (Canton), Shanghai, Beijing, Hongkong, Macau and Taipei with separate tickets on PR domestic sector, please be advised that we are also waiving penalties for rebooking (collect applicable fare/tax diff and NUF) and refund of the PR domestic sector, provided passenger will show proof of OAL ticket.

  3. Refund the cost of tickets with penalties waived. Ticketing Service Charge remain non-refundable. For partially used tickets, refund the value of the unused portion.

    Example 1: MNL
    HKG PR 300 H H 20MAY 0755 HXTHK 25
    MNL PR 313 H H 27MAY 0805 HXTHK 25

    USD 561.00 20MAY20MNL PR HKG280.50PR MNL280.50NUC
    561.00END ROE1.000000

    MNL to HKG flown or used, remaining coupon HKG to MNL coupon value 280.50 NUC
    Amount to be refunded USD281 rounding, follow rounding off rule.

    Example 2: SHA
    MNL PR 337 K K 20MAY 1600 KFCN 20JUN 25
    SHA PR 336 X X25MAY 1050 XFCN 20JUN 25

    CNY 2560 20MAY20SHA PR MNL178.20PR SHA188.98NUC
    367.18END ROE6.958176

    SHA to MNL used or flown, remaining coupon MNL to SHA coupon value 188.98
    NUC188.98 multiplied by ROE6.958176= CNY1,314.95
    Amount to be refunded CNY1,320.

    Annotate in the endorsement box/Restriction field of the new ticket “Rebkng/Refund or Reroute (as applicable) NCOV”

  4. Electronic Miscellaneous Documents (EMD) that are issued for ancillaries such as CESS, FESS and prepaid baggage may be refunded, rebooked / re-associated to the passenger’s new PR-operated flight / flight date.

PAL EXTENDS CANCELLATION OF CHINA/HONGKONG/MACAU FLIGHTS TO MARCH 28, 2020

Dear All,

Philippine Airlines has extended until March 28, 2020 the cancellation of flights between Manila and the following points in greater China: BEIJING, HONG KONG, GUANGZHOU, SHANGHAI, XIAMEN, QUANZHOU (JINJIANG) and MACAU.

We are compelled to cancel these flights until March 28 in view of the continuing travel restrictions imposed by the Philippine Government as a public health and safety measure, related to the novel coronavirus situation. The travel restrictions:

-ban the entry into the Philippines of any persons, except Filipino citizens and holders of Permanent Resident Visa issued by the Philippine Government, who come directly from mainland China and its Special Administrative Regions (SARs), or who had been to China and its SARs within 14 days prior to their arrival in the Philippines.
-ban Filipinos from traveling to mainland China and its SARs.

Our Filipino flight and cabin crew members are likewise included in this ban, and thus we are unable to operate these flights.

As there is no definite end date to the travel ban and thus no certainty that we may resume flying after March 28, we are unable to carry out automatic flight re-accommodations for passengers of cancelled flights.

Once the travel ban is lifted and we reinstate our flights to and from mainland China, Hong Kong and Macau, you may rebook, reroute, or refund your ticket within your ticket’s validity period, with rebooking, rerouting or refund serve fees waived.

FOR TICKETS PURCHASED THROUGH TRAVEL AGENCIES: You may contact your travel agent for refunding or rebooking. FOR TICKETS PURCHASED THROUGH THE PAL WEBSITE, PAL CONTACT CENTER AND PAL TICKET OFFICES: You may contact our hotline (+632) 8855-8888 for refund and rebooking.

We seek the cooperation and understanding of our passengers whose travel plans will be affected.


Thank you for your kind understanding.



The following are the Guidelines valid for request on or before 29 February 2020:

1. Rebooking and rerouting allowed for travel until 30 June 2020 with waiver of penalty. Mustfollow ticket validity and book on the same booking class,otherwise,collectdifference infare/tax/surchargeif applicable. Seats are subject to availability.

2. Refund the cost of tickets with penalties waived.For partially used tickets, refund the value of the unused portion.
Example 1:
MNL
HKG PR 300 H H 20MAY 0755 HXTHK 25
MNL PR 313 H H 27MAY 0805 HXTHK 25

USD 561.00 20MAY20MNL PR HKG280.50PR
MNL280.50NUC561.00END ROE1.000000

MNL to HKG flown or used, remaining coupon HKG to MNL
coupon value 280.50NUCAmount to be refunded
USD281rounding, follow roundingoff rule.

Example 2:
SHA
MNL PR 337 K K 20MAY 1600 KFCN 20JUN 25
SHA PR 336 X X 25MAY 1050 XFCN 20JUN 25

CNY 2560 20MAY20SHA PR MNL178.20PR SHA188.98NUC
367.18END ROE6.958176

SHA to MNL used or flown, remaining coupon MNL to SHA
coupon value 188.98
NUC188.98 multiplied by ROE6.958176= CNY1,314.95
Amount to be refunded CNY1,320.

Annotate in the endorsement box/Restriction field of the new ticket “Rebkng/Refund or Reroute (as applicable) NCOV”

3. Electronic Miscellaneous Documents (EMD) that are issued for ancillaries such as CESS, FESS and prepaid baggage may be refunded, rebooked / re-associated to the passenger’s new PR-operated flight / flight date.

PAL FLIGHT CANCELLATIONS DUE TO VOLCANIC ASH EMISSIONS

January 13, 2020
Update as of 4:00pm

Dear Valued Clients,

In line with the partial resumption of flights at Manila’s Ninoy Aquino International Airport, Philippine Airlines is making adjustments in its flight operations.

We have CANCELLED several domestic flights, DELAYED the departure of some international flights. We are now compelled to cancel additional flights, as follows:

CANCELLED DOMESTIC FLIGHTS
JANUARY 13, 2020

PR 2131 Manila -Bacolod
PR 2134 Bacolod -Manila
PR 2135 /2136 Manila -Bacolod -Manila
PR2137 Manila -Bacolod
PR 2141 Manila -Iloilo
PR 2145 /2146 Manila -Iloilo -Manila
PR 2773/2774 Manila -Tagbilaran (Panglao) -Manila
PR 2813 Manila -Davao
PR 2817 / 2818 Manila -Davao -Manila
PR 2969/2970 Manila -Kalibo -Manila
PR 2959/2960 Manila -Cotabato -Manila
PR 2521/2522 Manila -Cagayan de Oro -Manila
PR 2529/2530 Manila -Cagayan de Oro -Manila
PR 2545/2546 Manila -Dumaguete –Manila

CANCELLED INTERNATIONAL FLIGHT
JANUARY 13, 2020

PR 426/425 Manila -Fukuoka -Manila

DELAYED INTERNATIONAL FLIGHTS
JANUARY 13, 2020

PR 730 Manila -Bangkok: to depart Manila at 11:30AM
PR 731 Bangkok -Manila: to depart Bangkok at 4:05PM local time
PR 213 Manila -Sydney: to depart Manila at 6:30 PM
PR 214 Sydney -Manila: to depart Sydney at 4PM local time
PR 507 Manila -Singapore: to depart Manila at 11:30 AM
PR 508 Singapore -Manila: to depart Singapore at 4:05PM local time
PR 411 Osaka Kansai -Manila: to depart Osaka Kansai at 4:20PM local time
PR 423 Tokyo Haneda -Manila: to depart Haneda at 4:05PM local time
PR 468 Manila -Incheon: to depart Manila at 4:15PM
PR 469 Incheon -Manila: to depart Incheon at 10PM local time
PR 118 Manila -Toronto: to depart Manila at 6PM
PR 654 Manila -Riyadh: to depart Manila at 2PM
PR 658 Manila -Dubai: to depart Manila at 2:10PM
PR 684 Manila -Doha: to depart Manila at 5PM

Schedule of Diverted Flights
PR 103 Los Angeles -Manila (diverted to Cebu) : pushback: 4:25PM
PR 105 San Francisco -Manila (diverted to Cebu): to depart Cebu TBA
PR 115 San Francisco -Manila (diverted to Cebu): to depart Cebu TBA
PR 117 Vancouver -Manila (diverted to Haneda): airborne: 1245PM local time
PR 119 Toronto -Manila (diverted to Hong Kong) to depart Hong Kong TBA PR 125 Los Angeles -Manila (diverted to Guam and to Clark): to depart Clark TBA

This is a developing situation, and further changes are expected.


Please check the status of your flight via our website www.philippineairlines.com on the Flight Status tab.
Please check on the status of your flight before proceeding to the airport.


If you are an affected passenger with a confirmed booking, you have the option to rebook or refund your ticket within 30 days from your original flight date with rebooking and refunding service fees waived. (Fare difference charges will be waived provided that rebooking is on same cabin class.) Rerouting will be subject to PAL’s rerouting zonal rules.

For flight rebooking, refunding, or rerouting, you may call (+632) 8855 -8888. If you purchased your ticket through a travel agent, please contact your agent immediately.

All PAL ticket offices in Metro Manila are open for business, to assist passengers in any rebooking concerns. (The ticket offices at the airport terminals are expected to be very crowded, however, and passengers are encouraged to visit other ticket office branches.)

We will keep you posted on further developments on the full recovery of our flight operations.

We continue to work closely with airport and aviation authorities in assessing the day -to -day situation amidst reduced ash emission in the skies of Manila.

Handling Guidelines for Travel Agents:

a) Rebook the passenger using the same RBD/BCC as reflected on the ticket within the next thirty (30) days from the original flight date provided selected date is within the period of validity of the ticket (or within 30 days from the date of expiry).

However, in cases when the original BCC/RBD as reflected on the ticket is full, rebooking may be made on the next available BCC/RBD provided within the same class of service, without additional fare collection. Penalties waived.

b) Passengers who opted to refund their tickets whether on restricted or unrestricted fare shall be allowed. Waive refund penalty.

c) Rerouting shall be allowed within thirty (30) days of the same class of service with waiver of penalties, collect additional fare difference and applicable taxes including LI tax.

Annotate the Endorsement/Restriction field of the new ticket with-“INVOL RERTE PR (flight no.)/(flight date) XLD”.

Thank you