January 13, 2020
Update as of 4:00pm

Dear Valued Clients,

In line with the partial resumption of flights at Manila’s Ninoy Aquino International Airport, Philippine Airlines is making adjustments in its flight operations.

We have CANCELLED several domestic flights, DELAYED the departure of some international flights. We are now compelled to cancel additional flights, as follows:

JANUARY 13, 2020

PR 2131 Manila -Bacolod
PR 2134 Bacolod -Manila
PR 2135 /2136 Manila -Bacolod -Manila
PR2137 Manila -Bacolod
PR 2141 Manila -Iloilo
PR 2145 /2146 Manila -Iloilo -Manila
PR 2773/2774 Manila -Tagbilaran (Panglao) -Manila
PR 2813 Manila -Davao
PR 2817 / 2818 Manila -Davao -Manila
PR 2969/2970 Manila -Kalibo -Manila
PR 2959/2960 Manila -Cotabato -Manila
PR 2521/2522 Manila -Cagayan de Oro -Manila
PR 2529/2530 Manila -Cagayan de Oro -Manila
PR 2545/2546 Manila -Dumaguete –Manila

JANUARY 13, 2020

PR 426/425 Manila -Fukuoka -Manila

JANUARY 13, 2020

PR 730 Manila -Bangkok: to depart Manila at 11:30AM
PR 731 Bangkok -Manila: to depart Bangkok at 4:05PM local time
PR 213 Manila -Sydney: to depart Manila at 6:30 PM
PR 214 Sydney -Manila: to depart Sydney at 4PM local time
PR 507 Manila -Singapore: to depart Manila at 11:30 AM
PR 508 Singapore -Manila: to depart Singapore at 4:05PM local time
PR 411 Osaka Kansai -Manila: to depart Osaka Kansai at 4:20PM local time
PR 423 Tokyo Haneda -Manila: to depart Haneda at 4:05PM local time
PR 468 Manila -Incheon: to depart Manila at 4:15PM
PR 469 Incheon -Manila: to depart Incheon at 10PM local time
PR 118 Manila -Toronto: to depart Manila at 6PM
PR 654 Manila -Riyadh: to depart Manila at 2PM
PR 658 Manila -Dubai: to depart Manila at 2:10PM
PR 684 Manila -Doha: to depart Manila at 5PM

Schedule of Diverted Flights
PR 103 Los Angeles -Manila (diverted to Cebu) : pushback: 4:25PM
PR 105 San Francisco -Manila (diverted to Cebu): to depart Cebu TBA
PR 115 San Francisco -Manila (diverted to Cebu): to depart Cebu TBA
PR 117 Vancouver -Manila (diverted to Haneda): airborne: 1245PM local time
PR 119 Toronto -Manila (diverted to Hong Kong) to depart Hong Kong TBA PR 125 Los Angeles -Manila (diverted to Guam and to Clark): to depart Clark TBA

This is a developing situation, and further changes are expected.

Please check the status of your flight via our website on the Flight Status tab.
Please check on the status of your flight before proceeding to the airport.

If you are an affected passenger with a confirmed booking, you have the option to rebook or refund your ticket within 30 days from your original flight date with rebooking and refunding service fees waived. (Fare difference charges will be waived provided that rebooking is on same cabin class.) Rerouting will be subject to PAL’s rerouting zonal rules.

For flight rebooking, refunding, or rerouting, you may call (+632) 8855 -8888. If you purchased your ticket through a travel agent, please contact your agent immediately.

All PAL ticket offices in Metro Manila are open for business, to assist passengers in any rebooking concerns. (The ticket offices at the airport terminals are expected to be very crowded, however, and passengers are encouraged to visit other ticket office branches.)

We will keep you posted on further developments on the full recovery of our flight operations.

We continue to work closely with airport and aviation authorities in assessing the day -to -day situation amidst reduced ash emission in the skies of Manila.

Handling Guidelines for Travel Agents:

a) Rebook the passenger using the same RBD/BCC as reflected on the ticket within the next thirty (30) days from the original flight date provided selected date is within the period of validity of the ticket (or within 30 days from the date of expiry).

However, in cases when the original BCC/RBD as reflected on the ticket is full, rebooking may be made on the next available BCC/RBD provided within the same class of service, without additional fare collection. Penalties waived.

b) Passengers who opted to refund their tickets whether on restricted or unrestricted fare shall be allowed. Waive refund penalty.

c) Rerouting shall be allowed within thirty (30) days of the same class of service with waiver of penalties, collect additional fare difference and applicable taxes including LI tax.

Annotate the Endorsement/Restriction field of the new ticket with-“INVOL RERTE PR (flight no.)/(flight date) XLD”.

Thank you